Privacy Policy
Last Updated & Effective: October 28, 2026 | Applicable to MAXLINE LOGISTICS (maxlinelogistics.com)
Welcome to MAXLINE LOGISTICS ("we", "our", "us"). We are committed to protecting your privacy and personal data. This Privacy Policy details how we collect, use, store, process, and safeguard your personal and business information when you use our multi-courier aggregation platform, website (maxlinelogistics.com), and associated logistics services.
By accessing or using MAXLINE LOGISTICS, you consent to the data practices described in this Privacy Policy in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA), 2023 of India.
1 Information We Collect
We collect information necessary to provide efficient, reliable logistics and courier aggregation services:
- Merchant Account Details: Name, work email address, mobile number, registered business name, business address, and password credentials.
- KYC & Regulatory Information: Goods and Services Tax Identification Number (GSTIN), Permanent Account Number (PAN), and bank account details required for billing and COD remittance.
- Shipment & Consignee Data: Origin warehouse address, recipient/consignee name, delivery address, postal pincode, recipient mobile number, package dimensions, dead weight, declared invoice value, and package description.
- Payment & Transaction Information: Wallet recharge history, freight deduction records, and transaction IDs provided by our authorized payment gateway partners.
2 Payment Information & Security
All online payment transactions (such as prepaid shipping wallet recharges and order charges) are processed securely through RBI-licensed payment aggregators and gateways (including Razorpay).
MAXLINE LOGISTICS does NOT collect, view, or store raw debit card numbers, credit card numbers, CVV codes, or net banking passwords on our servers. All sensitive financial data is encrypted and processed directly through the payment gateway's secure servers in accordance with PCI-DSS Level 1 standards.
3 How We Use Your Information
Your data is used strictly for legitimate logistics and business operations:
- Generating Airway Bills (AWB) and shipping labels.
- Scheduling doorstep pickups and coordinating delivery with third-party courier partners (Delhivery, Blue Dart, DTDC, Xpressbees, etc.).
- Sending live shipment tracking alerts via SMS, Email, and WhatsApp to senders and receivers.
- Managing Non-Delivery Reports (NDR), delivery re-attempts, and Return to Origin (RTO).
- Processing COD remittances, financial invoicing, and GST credit reconciliation.
- Preventing fraudulent bookings and maintaining platform security.
4 Disclosure & Third-Party Sharing
We do not sell, rent, or trade your personal or consignee information to advertisers. We share information only with:
- Courier & Carrier Partners: Essential recipient details (Name, Address, Mobile, Package Specs) are shared with the assigned courier partner strictly to complete physical delivery.
- Payment Gateways (Razorpay): Transaction reference codes and billing details required for payment authorization.
- Legal & Regulatory Authorities: Only when mandated under valid Indian law, court order, or governmental law enforcement inquiry.
5 Data Security & Retention
We employ enterprise-grade security protocols including 256-bit SSL encryption (HTTPS) in transit, secure cloud databases, role-based access controls (RBAC), and regular vulnerability audits. We retain merchant and transaction logs in compliance with Indian taxation and corporate statutory requirements (typically 7 to 8 years for tax records).
6 Grievance Officer & Contact Information
In accordance with Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, the details of our Grievance Redressal Officer are as follows: