Terms and Conditions

MAXLINE LOGISTICS operates as a multi-courier logistics aggregator technology platform. We facilitate door-to-door domestic parcel booking, B2B commercial cargo transport, surface/air express deliveries, rate comparison, live tracking, and Cash on Delivery (COD) management through third-party integrated carrier networks (including Delhivery, Blue Dart, DTDC, Xpressbees, etc.).

You must be at least 18 years of age or a registered legal entity (sole proprietorship, partnership, LLP, private limited) in India. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You agree to provide accurate, complete, and authentic KYC and business information.

Shipment creation operates on an authorized prepaid wallet mechanism. Before creating an Airway Bill (AWB), your MAXLINE wallet must have sufficient available balance to cover the estimated freight cost, fuel surcharges, docket fees, and applicable GST (18%).

• Wallet Recharges: Processed securely via authorized online payment gateways (including Razorpay) using UPI, Credit/Debit Cards, Net Banking, or Corporate Wallets.
• GST Invoicing: Tax invoices are generated monthly in compliance with Indian GST regulations. Eligible businesses must input their valid GSTIN to claim Input Tax Credit (ITC).

Freight is billed on the Chargeable Weight, defined as the higher of:

Parcels are audited on automated carrier conveyor scales. If the courier records a higher weight than originally declared by the merchant, the difference will be billed through the Weight Discrepancy module. Merchants have 48 hours to accept or dispute the discrepancy with photographic proof.

Merchants are strictly prohibited from booking illegal, hazardous, or restricted items under Indian law, including:

• Currency, cash, negotiable instruments, precious bullion, or contraband.
• Flammable liquids, explosives, corrosive chemicals, radioactive materials, or toxic substances.
• Firearms, weapons, narcotics, wildlife derivatives, or counterfeit goods.

Violation will result in immediate shipment seizure, account termination, and statutory legal reporting.

For COD orders, cash collected by the delivering carrier is reconciled and remitted directly into the merchant's registered and verified bank account within standard banking cycles (T+2 to T+4 banking days following verified delivery confirmation).

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Panchkula / Chandigarh, India.