Shipping and Delivery Policy
Last Updated & Effective: October 28, 2026 | Applicable to MAXLINE LOGISTICS (maxlinelogistics.com)
MAXLINE LOGISTICS provides enterprise-grade, pan-India courier and cargo aggregation services across 29,000+ postal PIN codes. We partner with premier national logistics carriers (including Delhivery, Blue Dart, DTDC, Xpressbees, Shadowfax, and FedEx) to ensure prompt doorstep pickups and reliable last-mile deliveries for e-commerce, D2C, B2B wholesale, and retail shippers.
1 Doorstep Pickup Timelines & SLAs
- Pickup Scheduling: Once an order is created and manifested in the MAXLINE portal before 1:00 PM IST on a working business day, the courier rider is automatically scheduled for same-day doorstep pickup from the merchant's registered origin warehouse.
- Pickup Window: Regular pickups are executed between 10:00 AM to 6:00 PM IST, Monday through Saturday (excluding national and regional postal gazetted holidays).
- Manifest Handover: Merchants must provide the printed package with the generated AWB thermal label affixed and a signed physical or digital manifest copy to the pickup executive.
2 Estimated Delivery Timeframes (By Route & Zone)
Estimated transit times depend on the shipment mode (Air Express vs Surface Cargo) and destination zone:
| Delivery Route / Zone | Express Air Timeline | Surface / Cargo Timeline |
|---|---|---|
| Zone A: Intra-City / Local (Same City) | Same Day / 24 Hours | 1 to 2 Business Days |
| Zone B: Regional (Within State / Zone) | 1 to 2 Business Days | 2 to 3 Business Days |
| Zone C: Metro-to-Metro (Delhi, Mumbai, BLR, MAA, CCU) | 2 to 3 Business Days | 3 to 4 Business Days |
| Zone D: Rest of India (Tier 2 & Tier 3 Hubs) | 3 to 4 Business Days | 4 to 6 Business Days |
| Zone E: Special / North-East / J&K / ODA Locations | 4 to 6 Business Days | 5 to 8 Business Days |
* Note: Delivery timelines exclude non-operational public holidays and Sundays. Unforeseen severe weather, national transport strikes, or civil transit restrictions may occasionally impact delivery times.
3 Tracking & Communication
Every booked shipment receives a unique tracking Airway Bill (AWB) number. Shippers and consignees can track their parcel 24x7 at maxlinelogistics.com. Automated status updates (Out for Pickup, In-Transit, Out for Delivery, Delivered) are triggered via SMS, WhatsApp, and Email alerts to ensure zero communication gaps.
4 NDR Handling & Re-Attempts
If a delivery attempt fails due to customer unavailability, wrong address, or requested reschedule:
- The carrier makes up to 3 consecutive delivery attempts before initiating Return to Origin (RTO).
- An automated NDR notification is sent to the sender and recipient to re-confirm delivery address or schedule a preferred delivery date.
Shipping Operations Helpdesk:
Email: support@maxlinelogistics.com | Helpline: +91 62804 00727
Address: Plot No. 167, Industrial Area Phase 2, Panchkula, Haryana - 134113, India